Tales From the Counter - The “My Friend Told Me to Ask for This” Customer

Every budtender knows this moment.

A customer approaches the counter with the cautious confidence of someone carrying secondhand information.

They lean in slightly and say something like:

"My friend told me to ask for… um…"

Then they look down at their phone like they’re about to read a secret code.

"Do you have… Gorilla Pancake Cookies Diesel OG?"

Now at this point the budtender has two options.

Option one: pretend that strain absolutely exists.

Option two: gently explain that cannabis strain names sometimes travel through a game of telephone before reaching the dispensary counter.

Because somewhere between the original recommendation and the moment they walked in, things may have gotten a little… scrambled.

Sometimes the request sounds like a breakfast menu.

Sometimes it sounds like a monster truck.

And sometimes it sounds like a strain that definitely existed in 2017 but hasn't been seen since.

But the real beauty of this customer is that they trust their friend.

Their friend had a good experience.

Their friend said, “You’ve gotta try this.”

So here they are, ready to give cannabis a shot based on a recommendation that may or may not have survived the journey intact.

This is where the budtender gets to do a little translating.

"What did your friend say it helped with?"

Relaxing?
Pain relief?
Creativity?
Sleep?

Because once you understand the goal, the mysterious strain name suddenly matters a lot less.

The conversation becomes a little detective work.

And eventually the customer walks out with something close—sometimes even better—than whatever their friend originally recommended.

Then the best part happens a few days later.

They come back in smiling and say:

"That worked great."

And somewhere out there, their friend gets the credit.

Which, honestly, feels completely fair.

Because in the cannabis world, word-of-mouth might still be the most powerful marketing strategy on the planet.

Even if the strain name gets a little creative along the way.